Fiverr New vs. Old Version- A Quick Overview and What It Meant for Sellers
Fiverr is no longer a $5 thing. According to Fiverr, 80% of sellers who sell gigs on Fiverr are looking for financial freedom and wanted to become their own boss. For 14% of sellers Fiverr is their PRIMARY SOURCE OF INCOME. Obviously, Fiverr is no longer JUST a $5 stuff.
For start up like ours, Fiverr is like a jetpack.
It help us to reach to the potential clients who could pay MORE which help us to grow our business in long run and also help us to make some extra nice income from selling gigs.
A special note : This post is reply for the tweet I received from official Fiverr twitter account.
I had been using old version of Fiverr even after they launched the new version of the site. However, a couple of days ago Fiverr has removed the notifications system on its old version. Sadly, the new notification system is annoying.
Immediately I tweeted Fiverr that I’m going to die because account notifications on new version SUCKS and notification is one of the reasons why I was still using Fiverr old version despite they launched the newer site.
— Shahzad Saeed (@shahzadsaeed) August 14, 2013
Within a couple of hours I got a reply from Fiverr
@shahzadsaeed Thanks for your feedback. Do you have any suggestions for New Fiverr notifications, we would love to heat. Thanks.
— Fiverr.com (@fiverr) August 14, 2013
140 words are not enough for letting me explain how Fiverr could actually help the sellers for making our lives easier with their design. So this post is written as a reply for it and also explaining some important difference between Fiverr v1 vs v2 from a seller’s perspective.
On Fiverr, user profile page reveals who the user is, where he or she belongs to and describes everything related to the him or her. For a seller keeping the profile page cooler is so important as before buying every buyer used to check it for knowing who they are going to deal with, what all the gigs sellers provide, how’s the performances of the seller and what are the feedback the seller received so far, etc.
So the idea behind profile page is simple as it is… And new Fiverr is good enough on this part.
Earlier on old design, a buyer gotta scroll down endlessly to see what all the gigs a seller used to provide.
Old design dumps more info than what buyer is looking for. But the new version got it so simple and so easy.
Seller Remarks for new profile page: Much better. Thumbs up!
2. To do
Fiverr new design introduce a new feature called To Do list. However, its not a big deal for sellers. For a seller, TO DO LIST is nothing but a mixture of sales priority page, list of feedback to be submitted and a list of unread conversations.
In fact, to do list is NOT COMPLETE and COULD NOT BE FULLY RELIED as it doesn’t provide any clue whether a buyer has updated on any order page especially after delivering an order which is one of the most important things for a seller. If we miss to update buyer might consider we’ve gone and possibly put a negative feedback for the order. So this is an essential thing to keep track for gaining reputation
In addition, most of the sellers won’t reply to every feedback they receives, so the list of feedback to be submitted is a TOTALLY unwanted thing for a seller. However, the list of unread conversation can be seen under the inbox and priority sales section under sales category, so the TO DO list has nothing to do for a seller especially because it is not complete.
However it would be great for buyers especially if they are seasoned buyer.
Seller Remarks: Better for buyers. But not a big deal for seller!
One of the worst things of the new Fiverr design. I can’t use any other word to describe the notifications system. It is simply WORST. Honestly, the old design has a far better notifications system than the new one.
After all, notifications should be made to make people’s life easier and the job done faster.
On notification, we can keep track of new updates by buyers on the order page, keep track of new messages and if the buyer submit a feedback or if the order is marked as completed and everything else. Its like a hub for keeping tracking everything related to your Fiverr account.
However, the new Fiverr has ruined up everything. Like every other seller I am frustrated with the new notification.
Honestly, I am not a person who refuse to changes and I am not the ONLY person who blame the notification.
In fact, EVERY FIVERR SELLER I know believe that old notification is far better than the new one. I BET!! Ask anyone who sell gigs on Fiverr and and NO ONE will stand for the new notification.
How a good notification should be and what the new Fiverr misses
I believe that a good notification system must have 3 features to make the job done faster. Let’s see a notification system as example: FACEBOOK…
1. Notification should capture the user’s attention easily.
Fiverr notification doesn’t capture user’s attention. However, it used to change the color each and every time. I don’t know why it is happening actually (lol!!).
Currently I used to keep opened my GMAIL all the time when I am working on Fiverr to get notified if something happened to my account or any buyer has updated me anything so that I can reply instantly which will also reduce the average response time which will be shown on Fiverr profile.
2. Must be easily scannable
Fiverr notifications are really really harder to read.
When a user log in to his account, one of the first things he used to do is checking his notifications and messages.
In my case I used to check all the the notifications once a day, so that I could reply my users at first before starting my actual work. This helps me to increase my productivity as I don’t need to stop the work by getting into reply phase each and every time a buyer updates.
Reading notification is a kind of science. Actually a user won’t be reading every line of it. Its like scanning the message and reading what is important and neglecting those are not important.
This helps the users decide whether they should act immediately to the notification or totally neglect it according to the importance of the notification and time available.
However, the new Fiverr is a TOTAL CRASH, when it comes for scanning.
3. MUST allow the user to mark as unread
We could not respond immediately to every notification we receives. Sometime we might be busy or sometimes we might decide to respond to some instruction lately.
So user should have an option for marking a notification as unread so that they can react to the notification after some time. This is greater flexibility! However, Fiverr fails here again. It FORCES the user to respond to every notification immediately. I doubt, are you HITLER or FIVERR?? (LOL!)
Remarks for notif.: BIG THUMBS DOWN. I am sorry but it is a TOTAL CRAP…FAILED!!
5. Perks: Buyer requests
Fiverr is just opposite of a freelancing site. Its all about making a nice gig and attracting users to buy the gig instead of writing catchy proposal each and every time to get the job. So you don’t need to worry about getting hired and you just need to do what you’re good at. Everything else, Fiverr will take care.
The new buyer requests are also designed using this principle. Unlike the old design you should not need to write a proposal for getting hired. Its all about clicking a button and its all over!
Seller Remarks: GREAT again!!
6. Sales Analytics/ My gigs
One of the MUST NEEDED features all sellers were looking at. Analytics page give us an idea about the performance of the whole account and my gigs show you how individual gigs perform.
However, it would be better if seller could track the details since they started selling instead of just tracking stuffs of last month.
Seller Remarks: This made Fiverr SUPER AWESOME! Thumbs up
Conclusion- What Sellers think about Fiverr v2
It improved a lot comparing to V1. The one thing every seller aspire to get is Analytics which is awesome. There are such many new awesome tools including activity search box which Fiverr has just aired out.
In fact, there were also some fancy tools such as Fiverrton.
However, if you consider the convenience, then we all LOVE the Fiverr V1. And as said earlier, the new version is not half the good as the old version is in terms of convenience.
I still can’t believe that Fiverr removed the notification system of old version and forces us to use the CRAPPY one of that newer version. You are too early dude. The V2 is in beta stage. Understand that.
For e.g look at this: The below screenshot is taken from the new category section under the manage sales page.
That is: fiverr.com/users/MY-USER-NAME/manage_orders/type/new
This is just a single bug. There are lot more and it is so usual to have bugs on a site especially if the design is new. However, you should not remove the features of the old design and should not FORCE us to use your buggy site just because you launched it.
We WILL USE the new version once everything is fixed but DON’T BEG us to use it by removing the features of old design just because you launched the new one.
I don’t know how you guys analyze user experience of the site. However, I could definitely be sure one thing:
There are hundreds of sellers who have been delivering hundreds of orders in a week. Definitely they would be dying hard due to your crappy modernization of site especially that of notification.
Special Note to Fiverr Team/Community Relation Manager (in case if they read this article)
Fiverr is no longer JUST a marketplace. It is a WORKPLACE. Not just your engineers, we sellers around the globe are striving hard, spending about 10-16 hours a day in front of our Fiverr dashboard to make the site a much better space for small services.
So while redesigning the site consider us, the sellers around the globe. Help us to make our job EASIER and let’s work together for the good :)